Cancellation and Refund Policy

In short

• Changed your mind? Ask within 14 days of paying and before any of it is used, and you get a full refund.
• Failed or duplicate payments are refunded in full, automatically or on request.
• Approved refunds go back to the way you paid, usually within 5 to 7 working days.

Cancelling a purchase

You can cancel any purchase within 14 days of paying, as long as no part of it has been used: no test started with the seats, candidate tests or student tests you bought. Write to [email protected] from your account email with the invoice number, and we refund the full amount.

After a purchase is used

Once a test has been started, the part used cannot be refunded, because the service has been delivered. If you ask us to start the service within the first 14 days, you agree that you lose the right to cancel the part that has been used. Unused seats or tests from the same purchase can still be refunded within the 14 days.

When something goes wrong

• Payment failed but money left your account: Razorpay or your bank returns it automatically, usually within 5 to 7 working days. If it has not arrived, write to us with the date and amount.
• Charged twice: we refund the extra payment in full.
• The service did not work: if a test could not be taken because of a fault on our side, we fix it, replace the test or refund it.

How refunds are paid

Refunds go to the card, UPI account or bank account you paid with, in the currency you paid. We start an approved refund within 2 working days; your bank then usually takes 5 to 7 working days to show it. You can follow it in Purchases, and we email you when it is issued.

Your legal rights

This policy adds to the rights consumer law gives you and never reduces them. Questions or complaints go to [email protected] or our Grievance Officer.